Carolina Restoration Services Inc

Not a good experience with CRS after water damage to a bathroom. Their office staff seemed relatively competent, altho I thought any action took much longer than it should have. Since this was a water damage problem, I assumed (my error) that they would test for mold. They did not and did not communicate this to me. This is NOT industry "good practice" when there is water damage. Their main problem seems to be with subcontractors. Southern Living flooring people were particularly below average in my opinion. The first fellow they sent (without contacting me to see what type of tile I might want) refused to wear a mask. The manager came next with more tile and a mask, was snide, but we found tile that would work. Installation was scheduled, but all the tile arrived broken. When whole tile finally arrived, the installer did not lay the tile following the tile pattern and did not lay it correctly around the flange of the toilet. (This whole process took so long that the seals of the toilet were ruined and I had to buy a new toilet.) The plumber says I will eventually have problems with the toilet. They also damaged the wood flooring outside the bathroom. The rude painters that CRS provided did as bad job as I've ever seen. They didn't paint all the bathroom walls, and those they did were streaked (they watered the paint down for some unknown reason) or overpainted with a 2nd coat before the first was dry which created a rough mess. I signed off on the job unsatisfied just to get them out of my house. I repainted the bathroom myself. It will never look as good as it did, but it's an improvement. Overall, a big disappointment in the quality of CRS's work. Would not use again.

This company promised to resolve water damage and mold issues to my mother's home. She has been battling breast cancer for over 5 years. During this process, not only did they only replace cosmetics, they did not resolve the problems at the source of the moisture issues which caused the mold in the first place. They damaged personal property along the way. Ordered the wrong materials. It is also noteworthy to mention that their timelines were infinitely longer and way off from what was promised every step of the way. The whole situation was stressful, untenable and literally made my mother physically sick. During this process they had promised to box up all of her belongings and place them neatly in a storage container. They only did this after we criticised them for starting to sand and got sheetrock dust in her clothes, furnishings and appliances. They followed up with this by threatening and intimidating her at 73 years old. She now has the same problems, no money and is out of options. So if this is the kind of project you are looking for, hire CRS. They are disorganized and misleading with the scope of work, they use cheap materials and did a lousy job organizing their crews. The owner throughout our complaints was mostly dismissive, cold, calculating and made sure to mention his team of highly paid attorneys. He is also was defensive and disconnected from his project managers and what happens with regard to issues at my mother's home.(most likely for plausible deniability from a legal standpoint). This man was ruthless and in it to win it. My my mother is now being forced to sell her home and with whatever life left start with very little at 73 years old. After refusing to sign the insurance check they somehow managed to get the insurance company to issue one directly to them. How does that even work?

The process to mitigate and repair some water damage took nearly 4 months. The company damaged personal property, did a poor job resulting in poor quality. I would recommend any other company than CRS. Beware of the services they provide. ***UPDATE*** After a home inspector came out to review our house they found that CRS failed to install our insullation correctly. They also left an industrial fan plugged into our attic running. 5 months and still encountering problems. If USAA recommends them I would use someone else.

They were very quick to respond and worked fast. There was one day during the restoration that they said they were coming and they never showed up, but they came the next day. They did a good job working with our insurance company. Overall I would recommend them and use them again myself.

The crew was courteous, professional and did a great job repairing my walls after flood damage. The job was completed quickly and my home is as good as new.

Carolina Restore has been prompt, professional and a pleasure to work with under unpleasant circumstances. They do a nice job of listening to what you want and meeting your needs.