Visionmakers Custom Stone & Steel Doors

Sorry for the negative experience you’ve had. All our doors are painted with a 4-step automotive paint finish so that the finish lasts well above the industry standard. However like all steel, if the finish is chipped or scratched it will oxide over time. Your door was installed almost 3 years ago today so there would be a service deductible applied to refinish your door, but we are happy to help. Please reach out to our office if you’d like to schedule this service.

Mr Barrett has been a challenge to please, but we hope he will be pleased after realigning expectations.

A door install takes 2 men, a trailer, a delivery, and 3-5 hours to install, including weather stripping, threshold, sweep, lock, roller catches, ensuring door is exactly plum, sealed up 100%, paint touched up. VISIONMAKERS makes nothing on the install, all $650 goes to our licensed installer Diversified Structures who we trained on installs over a year. Mr. Barret turned down our install and used his own contractor trying to save $$.

We have sold and/or installed thousands of doors in AZ since 2004, and have a great customer reputation, a perfect ROC and BBB records. We try extremely hard to please our valued customers and do so 99% of the time. We regret the few who despite our greatest reasonable commercial efforts, cannot have their expectations met.
We are one of only 2 metal door companies that I am aware of out of 15+ in AZ that have not gone bankrupt, or closed and reopened under new names since 2004.

Many doors in the market - wood, metal or otherwise - do have a handle spacing that cannot be cosmetically set to avoid a knuckle rap by the inside hand. It depends on the door design and the style of pull selected, when this may or may not be an issue. Using the opposite hand is free of any issues, and the meet all UBC codes.

Mr. Barret bought this clearanced price door from stock with door handles installed. We are willing to remove the handles and reset to his liking (though they will not look as cosmetically pleasing), reweld and repaint for a $450 fee, but the customer does not want to pay to modify it.

We regret his displeasure and are willing to meet all his demands for the appropriate cost, but not for free. Best Regards, Lane Cook owner.

R.......you were one of the best clients we have ever worked with. Not only do we regard you as a valued client, but also as a great friend. Thanks for opportunity to work with you.