www.macmade.org

I have also been stung by William ('Billy') McLoughlin. I paid almost £2,000 in May for two doors to be supplied and installed and he just disappeared with my money. I have secured a court judgment against him, but he still hasn't paid up. He seemed like a really nice guy; brought his son to my home to take the old doors as templates; promised me he'd be back in a couple of weeks and asked for the three instalments. I was so surprised that this happened - he didn't seem like the sort of person to do it. He failed to show up on two separate occasions and now appears to have moved to Yorkshire (the address I had for him was in London when I made the order) - since I started asking properly for the installation or a refund, he just buried his head in the sand and went to ground. Such a pity - his website (http://macmade.org/) and photo bucket show some lovely work, but do not hand over your money until your job is done. I got quite cross with him before I eventually filed a claim in court. Had he simply apologised, shown up and finished the job, we'd have been ok (though I probably wouldn't have given him 5 stars, purely because of the delays). Instead, his silence and poor communication mean that we have ended up in a much worse place...

10 Weeks ago I order 8 Shelves from Mac Made after finding the shop via eBay. I was given two dates and times for delivery, both were missed with no forward notification. I called Billy over 20 times that weekend with absolutely no response. I have already paid for the shelves so became very alarmed by the lack of communication. 4 weeks went by before Billy finally reached out again and promised to return my money. I had £100 returned with the rest "to follow". He also promised to deliver the shelves that weekend. Needless to say, the shelves never materialised nor was the rest of my money every returned. I'm trying to press legal charges as we speak via my bank to re-coup the monies. Please avoid at all costs, It's simply not worth entertaining the prospect of using Mac made.

Do not use Will or MacMade. He seems like a nice guy and talks a good game, but he will take your money and will not finish the job. I am now going to have to engage someone else to come and finish it off. So disappointed and let down. Andy

Hi Lack of communication and still no sign of my order being delivered after paying 2 of 3 payments. There is too many reviews similar to mine I only wish I had read these reviews before placing my order. Does anybody have an address for there workshop ?

Caveat Emptor II Can't understand the three previous reviews as I cannot even trake WIll down and after winning a court case against him, cannot trace him now at all - I'd really appricate an address from someone to his whereabouts.

Wonderfully talented artist. He made us a custom fire rated glass screen for our house which is truly a piece of art. He came and consulted with us, sent us sketches, estimates and ultimately delivered a spectacular piece. We loved it so much, he has done other projects ranging from sculptures for our garden, and the base for a table. He is an incredibly creative craftsman but also meticulously professional - not two things you often find together.

When I first met Will I didn't know how to take him. He was one of 4 contractors I had approached. Everyone else nodded their heads and agreed with what I was showing them then quoted on the job. Will walked in, I showed him what I was going to do and he started asking really probing questions. He asked me what my priorities are, why I was doing what I was doing and then asked if he could make some suggestions. I was curious so I let him speak. I expected that he was going to up-sell me, but he started making suggestions to decrease the scope of work and not increase it! He was interested in me getting value from what I was doing and clearly he had a vast deal of experience to draw from. Will doesn't 'look like a contractor' when you meet him. He doesn't act like the typical contractor either. He's polished and when he meets with you he's early. In fact his whole team shows up early for meetings! It's such a refreshing change to the industry. I have developed a few properties now and I hired Will and his team to carry out the opening up off a non load bearing wall and fit a Crittall style screen in its place as well as some other furniture for my own apartment, I'm so glad that I did. You won't be disappointed if you do.

Very happy with our shower screen. We opted for a galvanised look that gives our bathroom a very industrial feel. Four stars as we have not had it long enough to see how it performs over time. Thank you

I was dubious of using Will after reading some of the reviews. After visiting him and seeing the quality of work produced, we decided to trust our gut. We are glad we did! Our doors are beautiful. Other than been over a week late we have no complaints what so ever. If you wish to know anymore please email me.

Caveat Emptor... Do not trust William McLoughlin. We have suffered in a very similar fashion to many of those who have reviewed previously. Initial enthusiasm to obtain a deposit was rapidly replaced with awful communication, missed appointments and a multitude of excuses. To this day we have overpaid for two sets of doors and have had only one unfinished set installed - with damage being done to our property in the process. After months of being ignored, we finally chose to cut ties and found a truly professional and talented local craftsmen who has repaired William's work and finished the job for us. We last contacted Will in April to ask for our money back and unsurprisingly have heard nothing since.....

We paid Will McLoughlin to deliver some doors for us. Never happened and we've had to resort to taking court action to recover our money back.

Will McLoughlin made some expensive crittall doors and mirrors for me during an ongoing renovation project. He was professional at first, taking the time to spec and measure. Then he was unresponsive, claiming illness as excuse for missing project meetings and being out of contact. We trusted him and he delivered the doors and mirror with delay. I then ordered a custom dining table with Will, paying 50% deposit up front and was told work was under way. I have not hear from Will for a month now and will take legal action against him to return the deposit. A shame, he could've avoided this by simply returning my many calls and emails with a polite response. I don't recommend his work to anyone as I believe this is not the first time this has happened looking at previous reviews. Will if you read this you can expect legal consequences.